Frequently Asked Questions

eAdvisor is an online consulting platform where questioners and expert advisors can consult with each other via video call. The platform allows you to get expert help on various topics, conveniently and securely, from the comfort of your home.

Register on the platform, choose an advisor in your area, book an appointment in their calendar, pay for the consultation, then join the video consultation at the scheduled time. After the consultation, you can rate the advisor.

Prices vary by advisor. Each advisor sets their own prices based on the credit system. Prices can be viewed on the advisor's profile page. Payment is made via bank transfer.

A modern web browser (Chrome, Firefox, Safari, Edge), webcam, and microphone are required for video consultation. The application can also be used on mobile devices.

Click the "Register" button on the homepage, enter your email address and other information, confirm your email with the verification code received, then complete your profile.

On the login page, click the "Forgot password" link, enter your email address, and follow the instructions in the email. You can set a new password using the link received.

You can request account deletion in the account settings. Please note that this action is irreversible, and all your data will be permanently deleted.

Two-factor authentication is an extra security layer. After enabling it, you need to enter a one-time code that you receive via email when logging in. This protects your account even if someone learns your password.

Choose an advisor from the advisors list, view their available times in the calendar, select the appropriate time and topic, then follow the booking process. You will receive a confirmation email after payment.

Yes, you can cancel the booking before the consultation. Refund conditions depend on when you cancel. The earlier you cancel, the more of the paid amount you will receive back.

If the advisor doesn't show up at the scheduled time, you automatically receive a full refund. The platform strictly penalizes advisors who don't show up for booked appointments.

In your bookings, you can select a specific booking and request a time change. The advisor must approve the change. If the advisor doesn't accept, you can choose a new time or cancel the booking.

Currently, you can pay by bank transfer. Upon booking, you will receive the payment details and reference number that you need to include in the transfer. Additional payment methods will be available soon.

You must initiate the payment within 20 minutes after booking. The transfer must be completed before the consultation. The system automatically checks incoming payments.

In case of cancellation or no-show, the refund is automatically processed to the original payment method. The refund usually arrives within 3-5 business days.

Register as an advisor on the registration page, complete your profile in detail, set your topics and prices, then wait for admin approval. Administrators will verify your registration and activate your profile.

In the services menu, you can set prices at topic and subtopic level based on the credit system. The credit value is fixed, you decide how many credits you charge for a consultation.

After completed consultations, your earnings are automatically credited. Payment is made according to your billing settings. Payment frequency and method can be set in your settings.